Grounded & governed

It can’t invent your prices. We built it that way.

Every answer comes from knowledge you approved, checked before it’s spoken, quoted exactly, and flagged to you the moment it ever falls short. This page is how.

Grounded

Checked, not guessed.

It answers from what you’ve approved: your articles, your menus, your prices. It checks that knowledge before it speaks. Never the open internet. Not a hunch. Your business, as you wrote it.

You can read everything it knows, edit it in plain words, and see every change. → Studio Console

Spa menu & pricing — in its knowledge Approved by you
The couple’s massage is $310 for sixty minutes.
from Spa menu & pricing — nothing else

The two-sided proof

Exact when it knows. Honest when it doesn’t.

A number it’s sure of, it quotes to the cent. A fact it doesn’t have, it says so, and hands the moment to a person. You will never catch it covering for itself.

The Sapphire Bay Resort
Assistant
Online
Exact
What is the couple’s massage?
$310 for sixty minutes — with Maren or Tomas, in the spa suite overlooking the cove.
from Spa menu & pricing · quoted to the cent
The Sapphire Bay Resort
Assistant
Online
Honest
Do you have availability on October 14?
I don’t have October’s calendar yet — I’d rather not guess. I’ve passed this to the front desk, and they’ll confirm for you directly.
Routed → front desk · with the conversation attached

Governed

Your rules on top. Our contract underneath.

Tell it what it must say and must never say, in plain words. Live in the next conversation, every version kept. Underneath your rules sits the layer nobody edits from the console: the safety and grounding contract. Not even you. Especially not on a bad day.

Why that’s non-negotiable: rules you can relax under pressure aren’t rules.

Your rules · in plain words
Always Mention the spa when someone asks about celebrations.
Never Quote a rate you haven’t checked.
Live in the next conversation · every version kept · every change signed.
Our contract · the layer you can’t switch off
Answers come from approved knowledge, or they don’t go out. Safety escalations are enforced as rules. This layer isn’t editable from the console, by anyone.
That’s the point.

Accountable

You’d rather hear it from us than from a customer.

Every conversation is graded: did it answer, was it grounded. When one falls short, it’s flagged to you with a fix already drafted. And when you publish a change, the system tests the new answer against real questions on the live assistant, so a change proves itself before it settles in.

Both of these run today, visible to your team in Studio Console.

Are you open in October?
I believe so — let me check…
⚑ Flagged by the console itself — the answer wasn’t grounded. A fix is drafted in Suggestions.
After you publish, the new answer is tested against real questions on the live assistant, before it settles in.

Confidential

Your data stays yours.

Your knowledge is yours. Your conversations are yours. We hold them in confidence, under GDPR, and we don’t train shared models on your business.

For your IT team: residency, retention, and access details. Ask, and we’ll answer in writing.
The Sapphire Bay Resort cove at golden hour

Ask us the hard questions.

Bring the scenarios that broke the last vendor. Try them on a private pilot, built from your own website and knowledge.

Request a free pilot →

No obligation. Nothing goes public. We review every request personally.